Reference

Our Terms, Your Rights, One Clear Place

ae67 sets out its legal framework here — covering account terms, data handling, and your rights as someone who uses this platform.

Account TermsPrivacy & DataCookie PolicyEligibility by RegionContact & Requests
ae67 Our Terms, Your Rights, One Clear Place
HOW WE HANDLE YOUR DATA

Data Practices, Cookies, and Account Security

We keep your account data only as long as it is needed for the purpose it was collected — transaction records are retained to meet financial compliance requirements, while session and preference data is cleared on a shorter cycle. You can request a copy of the personal data we hold on your account at any time by contacting our policy team.

Data Retention

Transaction and identity records are kept for the period required under applicable financial regulations. Non-essential data — browsing preferences, session tokens — is cleared on a rolling basis once it is no longer needed.

Cookie Controls

We use functional cookies to keep your session active and preference cookies to remember your language and wallet choice. You can adjust non-essential cookies through the cookie settings panel in your account.

Account Security

Your account is protected by password authentication and OTP verification on login and withdrawal requests. We do not store full payment credentials — bKash, Nagad, and Rocket transactions are verified through each provider's own secure flow.

Data Requests and Changes

To access, correct, or request deletion of your personal data, email our policy team with your account ID. We aim to acknowledge requests promptly and complete them within the timeframe required by applicable law.

LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about our terms, want to request a copy of your account data, or need to raise a formal concern, these are the direct paths to our team. We handle policy-related requests separately from general account support so your query reaches the right person without delay.

Policy Email Send your legal or data request to our policy team by email. Include your registered account ID so we can locate your record and respond within our standard handling window.
Live Chat Support Our support chat is available for account and policy questions. For formal data requests, follow up by email so there is a written record of your submission.
Account Help Centre The Help Centre covers common policy questions — account closure, data access, cookie settings, and eligibility queries — before you need to contact the team directly.

Common Legal and Policy Questions

These are the questions we hear most often about our terms, data practices, and account rights. If yours is not here, the policy email or Help Centre is the right next step.

Access depends on your local law and the eligible regions ae67 serves. We do not make legal-certainty claims. Check whether online gaming platforms are permitted under the regulations that apply to you before opening an account.

Email our policy team with your registered account ID and a clear description of what you need. We will acknowledge your request and provide the data within the timeframe required under applicable law.

Yes. Send a deletion request to our policy team by email. Some records — such as transaction history — must be retained for financial compliance purposes and cannot be deleted on request, but non-essential data will be removed.

We do not store your full wallet credentials. Deposits and withdrawals via bKash, Nagad, and Rocket are processed through each provider's own secure verification flow. We retain transaction references for account and compliance records only.

We use functional cookies to keep your session running and preference cookies for settings like language and wallet choice. Non-essential cookies can be adjusted in the cookie settings panel inside your account at any time.

Raise a formal dispute by emailing our policy team with your account ID and a description of the issue. We review disputes under the terms in force at the time of the relevant transaction or event.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.